TS-002 IGNOU Solved Assignment 2026-27

Tourism & Hospitality (TS-002) Academic Scope and Assignment Support

Key Syllabus Units and Topics

• Unit 1: Introduction to Tourism and Hospitality: Covers the evolution of tourism as an economic sector, definitions, classifications (domestic/international), and the role of hospitality in guest experience, including historical milestones and industry segmentation.
• Unit 2: Travel Operations and Tourism Products: Examines the structure of travel agencies, tour packaging, and the lifecycle of tourism products, with emphasis on IT-enabled booking systems, tour operator functions, and destination marketing strategies.
• Unit 3: Hospitality Services and Guest Relations: Focuses on service quality models (SERVQUAL), customer relationship management (CRM) in hotels, and conflict resolution techniques to enhance guest satisfaction in lodging and F&B operations.
• Unit 4: Sustainable and Responsible Tourism: Analyzes eco-tourism principles, carbon footprint reduction, and community-based tourism, linking ethical practices with regulatory frameworks like the UNWTO’s Sustainable Development Goals (SDGs).
• Unit 5: Tourism Marketing and Promotion: Explores digital marketing tools (SEO, social media), promotional strategies for tourism boards, and the impact of social media influencers on travel decision-making.

Frequently Asked Questions

Q: How are the TMA marks calculated for TS-002, and what is the word limit for each section?
A: TMAs for TS-002 carry 30% of the total marks, with Section A (500 words) and Section B (250 words) strictly enforced per question; adherence to word limits is mandatory to avoid deductions.

Q: Are there any specific resources or study materials IGNOU recommends for preparing Unit 3: on Hospitality Services?
A: IGNOU’s TS-002 study material and NCERT textbooks on Hospitality Management are primary references; additionally, case studies from World Travel & Tourism Council (WTTC) reports complement practical understanding.